NIO Cocktails UK Help Centre logo
NIO Cocktails UK Help Centre logo

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ORDERING NIO COCKTAILS

Need help ordering with us?

Can I order for a specific date?

We're currently unable to offer delivery on a specific date for orders outside of London (only qualifying postcodes with our London specific courier), however we recommend placing your order around 5 days in advance for standard delivery to avoid any

Can I order to multiple address' under one order?

Unfortunately no. Currently, we require one delivery address per order, as each order requires a separate tracking number to ensure safe arrival. Therefore, each separate address will need to be in a separate order. We are working on a solution for y

Can I edit the billing address?

For security reasons, we cannot amend an order's billing address. As NIO Cocktails are often intended for gifting, rest assured we do not include any invoices or VAT receipts with your NIO Cocktails order.

What countries can I order to?

Have friends or family abroad?. You can find NIO Cocktails in the following countries, please click on a country below to order:. NIO Cocktails Italy. NIO Cocktails Australia. NIO Cocktails Belgium. NIO Cocktails France. NIO Cocktails Germany. NIO Co

How do I add a gift message?

Once you've selected your cocktails, you can add a personalised gift message to your order at the cart stage which will be included in the box. A copy of your saved gift message shall also appear in the order confirmation email. Please follow our sho

How much is delivery?

We offer free 3-4 day tracked leave safe shipping on orders of £25 or over, with reduced rates on other delivery services. Delivery charges can vary depending on the size of the order or the cocktail box chosen. Final shipping charges are confirmed a

What will I receive in my order?

We have a range of over 30 different premium, pre-mixed cocktails - all of which need ice only and can be served in under 60 seconds. When you build a box we pack your cocktails in a recyclable letterbox that is designed to fit and be posted through

Can I have a VAT Receipt?

Yes of course! Please contact us via live chat or email at [email protected] and we can send this over to you as soon as the invoice is ready.

Is NIO Cocktails a subscription?

You now have the option to order NIO Cocktails to your door at regular 1-month, 2-month and 3-month intervals. When you subscribe, you’ll save 20% off your NIO Cocktails order - every time. Plus you can change up the cocktails in your order, send an

Does your packaging have a logo?

Our outer packaging is plain with no logo, so your gift will remain a surprise until it's opened by the recipient! Don't forget to add your gift message at checkout which we'll pop inside the box when the recipient opens it.

Returns Policy

Our standard returns policy, as stated on our website, states that unless the product is damaged, we are unable to accommodate a return and refund. We hope you're able to enjoy your NIO Cocktails or gift to someone else on another occasion.

Large Orders & Corporate Orders

From Travel & Hospitality to Entertainment, Retail and Events, NIO Cocktails supplies its expertly crafted cocktails across multiple channels. We work with you to help advise on your choice of cocktails from our award-winning menu of over 30 alcoholi