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Need help ordering with us?


Can I order for a specific date?

Unfortunately, we are currently not able to offer delivery on specific dates, although it is something we hope to introduce soon.

Can I order to multiple address'?

Unfortunately not yet! Currently, we require one delivery address per order, as each order requires a separate tracking number to ensure safe arrival. Therefore, each separate address will need to be in a separate order. We are working on a solution

Can I edit the billing address?

For security reasons, we cannot amend an order's billing address. As NIO Cocktails are often intended for gifting, rest assured we do not include any invoices or VAT receipts with the NIO packaging.

What countries can I order to?

Have friends or family abroad?. You can find NIO Cocktails in the following countries, please click on a country below to order:. NIO Cocktails Italy. NIO Cocktails Australia. NIO Cocktails Belgium. NIO Cocktails France. NIO Cocktails Germany. NIO Co

How do I add a gift message?

Once you've selected your cocktails, you can add a personalised gift message to your order at the cart stage which will be included in the box. A copy of your saved gift message shall also appear in the order confirmation email. Please follow our sho

How much is delivery?

We offer free shipping on orders of £25 or over. Delivery charges vary depending on order size or cocktail box chosen. Several shipping options are available to ensure the safe delivery of your NIO Cocktails including tracked postage for 1-2 day deli

What will I receive in my order?

We have a range of over 22 different premium, pre-mixed cocktails - all of which need ice only and can be served in under 60 seconds. When you build a box we pack your cocktails in a recyclable letterbox that is designed to fit and be posted through

Can I have a VAT Receipt?

Yes of course! Please contact us via live chat or email at [email protected] and we can send this over to you.

Is NIO Cocktails a subscription?

You now have the option to order NIO Cocktails to your door at regular 1-month, 2-month and 3-month intervals. When you subscribe, you’ll save 20% off your NIO Cocktails order - every time. Plus you can change up the cocktails in your order, send an

Does your packaging have a logo?

Our outer packaging is plain with no logo, so your gift will remain a surprise until it's opened by the recipient! Don't forget to add your gift message at checkout which we'll pop inside the box when the recipient opens it.

Returns Policy

Our standard returns policy, as stated on our website, states that unless the product is damaged, we are unable to accommodate a return and refund. We hope you're able to enjoy your NIO Cocktails or gift to someone else on another occasion.

Large Orders & Corporate Orders

From Travel & Hospitality to Entertainment, Retail and Events, NIO Cocktails supplies its expertly crafted cocktails across multiple channels. We work with you to help advise on your choice of cocktails from our award-winning menu of over 20 alcoholi