All articles
NIO REWARDS
Save money on every future order with us.
Where can I find my rewards?
Locating your Rewards points and Rewards vouchers is easy, simply follow our step-by-step guide below to use your NIO Rewards. 1. Log in to your account as normal. 2. Head to the Rewards tab. 3. Locate the Rewards carousel at the top of the page. 4.
How do discount vouchers work?
You collect 10 NIO Reward points for every £1 spent on each purchase. You can then redeem your points in your NIO Rewards account for discount vouchers at checkout. 500 points = plant 5 trees with our partners at Verdn. 1,000 points = £10 voucher. 2,
How do I create a discount voucher?
Creating a discount voucher is quick and easy. Simply follow the steps below to create your discount voucher. 1. Log in to your account as normal. 2. Head to the Rewards tab. 3. Locate the Rewards carousel at the top of the page. 4. Swipe across to s
How do I apply my discount voucher at checkout?
To use your voucher or code on a future purchase, the following steps may be helpful:. When placing an order you can choose to use a NIO rewards voucher code, promotion code or use your points instantly up to the value of £10 but only one discount ca
How do I use the slider at checkout?
If you haven’t earned enough points for a voucher yet, you can use the slider to save up to £10 off.
How does refer a friend work?
Share your unique referral code with a friend to give them £10 off their first order when they spend over £39. You’ll then get £10 worth of points to spend on your next order. You can find this below your ‘active reward’ codes.
When do I receive my points after referring a friend?
To receive the points from your referral, the referred friend must use your code at checkout and meet the minimum spend of £39 per order.
Why haven’t I received my voucher?
Your voucher codes can be found in your active rewards, just click ‘view’ to copy and paste your code to checkout. You can also redeem your voucher through your ‘You’ve Received a NIO Reward’ email we sent to you.
Why can’t I apply my voucher at checkout?
Please note only 1 discount can be applied to an order and each discount has a minimum spend. Please view the voucher in your account for the individual terms and conditions.
Why can you only redeem 1,000 points?
This is for a quick reduction on orders and for customers who don't have vouchers to also be able to save. If you have more points available your vouchers can be applied at checkout.
Can I change my password?
You can! If you've forgotten or need to update your password, simply select "forgot your password" on the login page and you'll be sent an email to update directly. Any problems, just reach out.
I've Ordered But Not Received My Points
For every purchase you make, you earn NIO Rewards points. But don't worry, your points automatically apply to your account 24 hours after your purchase. Please note, that you would need to be logged into NIO Rewards when placing an order for points t
NIO Rewards Points Expiry - Everything you need to know!
Introducing an expiry to points earned with NIO Rewards allows us to reinvest the value of unused points in the brand you love by creating new products for you to enjoy, improving the service we provide, and enhancing your experience when choosing a