What if I'm not in for delivery?Updated a year ago
Our boxes have been designed to fit through standard-sized letterboxes. If you have a non-standard sized or security letterbox or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place.
You can designate a safe place or a preferred neighbour as well as other delivery options via the courier website. For example, if you have selected Yodel service at checkout, you can Manage Your Parcel online here.
Our delivery partners currently operate contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel, the courier will attempt delivery the following working day with a maximum of 3 delivery attempts. You can request a parcel to be re-sent by NIO however, a delivery charge is required.
Please choose SIGNED FOR if minors can access your letterbox or safe place where the package may be left. Also, choose this option if you have a non-standard-sized letterbox.
*NIO Cocktails cannot accept any responsibility for any packages that may go missing with LEAVE SAFE; please choose SIGNED FOR, for extra security if the parcel will not fit through your letterbox.
NIO Cocktails cannot accept responsibility for delivery delays or for failed delivery, though we will do everything we can to assist with any missing deliveries.