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How do I track my order?Updated a year ago

All shipping methods include a tracked service with all couriers. On the day of delivery, you will receive a 2-hour delivery window notification via SMS and email.

LEAVE SAFE: Our boxes have been designed to fit through standard-sized letterboxes. If you have a non-standard sized or security letterbox or ordered multiple boxes to the same address and there is no one in to take receipt of the box, the courier will leave it in a safe place. You can designate a Safe Place or a Preferred Neighbour as well as other delivery options via the courier website. For example, if you have selected Yodel service at checkout, you can Manage Your Parcel online here.

SIGNED FOR: Our delivery partner currently operates contactless deliveries; SIGNED FOR deliveries will be handed over in a contactless manner when the door is answered by the recipient, with delivery documented digitally. If you are not in at the time of delivery and a neighbour is unavailable to take receipt of the parcel (you can designate a Preferred Neighbour with the courier directly), the courier will attempt delivery the following working day with a maximum of 3 delivery attempts after which, the parcel will be returned to NIO Cocktails. 

You can request for a parcel to be re-delivered by us however, a delivery charge is required. 

If you require any assistance please contact us at [email protected].

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